On one time orders we accept Visa, MasterCard, American Express and Discover, as well as PayPal. For any subscription order, we accept Visa, MasterCard, American Express and Discover. Unfortunately, we do not accept PayPal on subscription orders at t

<p><style type="text/css" id="isPasted"></style></p><p id="isPasted">On one time orders we accept Visa, MasterCard, American Express and Discover, as well as PayPal.&#xA0;</p><p>For any subscription order, we accept Visa, MasterCard, American Express and Discover. Unfortunately, we do not accept PayPal on subscription orders at this time.</p>

What forms of payment do you accept?

We take our customers security very seriously. Our website is 100% secure and we follow the same security procedures as all of the big name stores. When credit card information is transmitted to our payment processor, it is done so using SSL encrypti

<p><style type="text/css" id="isPasted"></style><span data-sheets-userformat="{&quot;2&quot;:961,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We take our customers security very seriously. Our website is 100% secure and we follow the same security procedures as all of the big name stores. When credit card information is transmitted to our payment processor, it is done so using SSL encryption.\r\n\r\nYou can rest assured knowing that we never save payment information from previous orders, nor will we share your information with third parties.&quot;}" style="font-size: 16px; font-family: Arial; font-style: normal;">We take our customers security very seriously. Our website is 100% secure and we follow the same security procedures as all of the big name stores. When credit card information is transmitted to our payment processor, it is done so using SSL encryption.&#xA0;<br>&#xA0;<br>You can rest assured knowing that we never save payment information from previous orders, nor will we share your information with third parties.</span></p>

Is your website secure?

Once you’ve clicked on the cart icon on the top right corner of your screen, review the contents of your cart and click "Checkout."Enter your code in the field marked "Gift Card or Discount Code" on the right side of your screen. Click "Apply" and yo

<p><style type="text/css" id="isPasted"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:513,&quot;2&quot;:&quot;https://ancientnutrition.ca/pages/contact-us&quot;}&#xEE10;{&quot;1&quot;:537}" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:513,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:537}" data-sheets-userformat="{&quot;2&quot;:1049537,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Once you&#x2019;ve clicked on the cart icon on the top right corner of your screen, review the contents of your cart and click \&quot;Checkout.\&quot;\nEnter your code in the field marked \&quot;Gift Card or Discount Code\&quot; on the right side of your screen. Click \&quot;Apply\&quot; and your discount will be deducted from the total.\n\nIf you&apos;re shopping on your mobile device, you will enter the coupon code on the same screen that you enter your payment method.\n\nIf you have any issues applying your coupon code, please don&#x2019;t hesitate to contact our Customer Experience Team. &quot;}" style="font-size: 16px; font-family: Arial; font-style: normal;"><span style="font-family: Arial; font-style: normal;">Once you&#x2019;ve clicked on the cart icon on the top right corner of your screen, review the contents of your cart and click &quot;Checkout.&quot;<br>Enter your code in the field marked &quot;Gift Card or Discount Code&quot; on the right side of your screen. Click &quot;Apply&quot; and your discount will be deducted from the total.<br><br>If you&apos;re shopping on your mobile device, you will enter the coupon code on the same screen that you enter your payment method.<br><br>If you have any issues applying your coupon code, please don&#x2019;t hesitate to contact our&#xA0;</span><span style="font-family: Arial; font-style: normal; text-decoration: underline; text-decoration-skip-ink: none; color: rgb(17, 85, 204);"><a href="https://ancientnutrition.ca/pages/contact-us" target="_blank">Customer Experience Team</a></span><span style="font-family: Arial; font-style: normal;">. </span></span></p>

How do I use my gift card?

To check your gift card balance, please contact our Customer Experience Team.

<p><style type="text/css" id="isPasted"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:52,&quot;2&quot;:&quot;https://ancientnutrition.ca/pages/contact-us&quot;}&#xEE10;{&quot;1&quot;:76}" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:52,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:76}" data-sheets-userformat="{&quot;2&quot;:1049347,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To check your gift card balance, please contact our Customer Experience Team.&quot;}" style="font-size: 16px; font-family: Arial; font-style: normal;"><span style="font-family: Arial; font-style: normal;">To check your gift card balance, please contact our&#xA0;</span><span style="font-family: Arial; font-style: normal; text-decoration: underline; text-decoration-skip-ink: none; color: rgb(17, 85, 204);"><a href="https://ancientnutrition.ca/pages/contact-us" target="_blank">Customer Experience Team</a></span><span style="font-family: Arial; font-style: normal;">.</span></span></p>

How do I check my gift card balance?

Bone Broth Collagen

Best Sellers

Value Kits

Multi Collagen Protein

Ancient Nutrition Canada

Payment + Privacy

What is your return policy?

How do I return my order?

How long does it take for a refund to process?

Do you offer exchanges?

My order arrived damaged. What do I do?

Which items are returnable?

Do you charge a processing fee for refunds?

Returns & Refunds

How do I access my account to make changes?

My subscription item is out of stock. What do I do?

My subscription order has already shipped. Can I still cancel?

How do I update my shipping and/or billing information?

How can I add another subscription item to my account?

How can I add a one time item to an existing subscription?

How do I skip my order?

How do I swap/switch products?

How does my subscription work?

How can I cancel or edit my subscription?

Will I get a reminder email before my next shipment?

When will my credit card be charged?

Subscribe + Save

When will I receive my order?

How can I track my order?

My order is going to the wrong address, can you change it?

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?