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How do I access my account to make changes?

To access your subscription account, sign into your account via the Ancient Nutrition site.  Having trouble? There are a few reasons why you may not be able to access your account:Your password is incorrect: You can select “Forgot your password?” on

My subscription item is out of stock. What do I do?

We are very sorry for this inconvenience. If your subscription product is out of stock on the day your order is scheduled to process, it will be automatically delayed to the next cycle. If you would like to be notified when this product is back in st

My subscription order has already shipped. Can I still cancel?

Unfortunately, once a subscription has been shipped, we are unable to cancel it. You can submit a return or exchange by contacting our Customer Experience Team.

How do I update my shipping and/or billing information?

To update Billing Information: Login to your account and navigate to "Billing Information"- update the Credit Card and billing address as needed. To update Shipping Information: Login to your account and navigate to "Shipping"- Update the default add

How can I add another subscription item to my account?

To add another subscription item to your account: 1. Login to your account and navigate to "Subscriptions" 2. Select the susbscription you would like to add the product to3. Select "Add Subscription" and select the product you would like to include

How can I add a one time item to an existing subscription?

To add a one time item onto your exisisting subscription, please contact our Customer Experience Team via phone, Live Chat or email.

How do I skip my order?

To skip your subscription: 1. Login to your account and navigate to "Subscriptions" 2. Select the subscription you would like to delay and select "Skip" 3. Check your Next Order Date and confirm that it is correct

How do I swap/switch products?

To swap out a product on your subscription: 1. Login to your account and navigate to "Subscriptions" 2. Select the susbscription you would like to edit and select "Swap" 3. Choose the product you would like to change and click "Swap Product"

How does my subscription work?

By signing up for a subscription with Ancient Nutrition, you are setting up a recurring order so that you are consistenly receiving the products you love within a specific time period. You have the ability to manage your subscription at your convenie

How can I cancel or edit my subscription?

To Edit Your Subscription: 1. Login to your account and navigate to "Subscriptions" 2. Select the susbscription and edit the Order Date, Delivery Frequency, Product or Flavor. You can also choose to "Skip Next Shipment"To Cancel Your Subscription:1.

Will I get a reminder email before my next shipment?

Yes, we send a reminder email approximately three days before your next charge date, allowing you time to make any necessary changes.

When will my credit card be charged?

Your card will be charged on the day the order is processed.